Impulse Home Improvements is committed to ensuring that any personal information collected during the course of our operations is treated with respect managed responsibly at all times.
Impulse Home Improvment is a provider of home improvement services. We are bound by the provisions of the Privacy Act. For more information on our business, please view our website: www.impulsehomeimprovements.com.au/about/ or contact us on 13 33 40 for further information.
Personal Information We Collect
Personal information which we may collect and hold include your:
- Phone number
- E-mail address
- Transaction details about any services you purchase
If you do not provide certain personal information to us, this may affect our ability to provide our goods or services to you or your ability to receive special offers.
How We Collect Personal Information
We may collect your personal information in various ways, including:
- directly from you via our branches or when you register an enquiry via our website;
- from third parties, including those described in the “Disclosure of Information Collected” section below;
- from our own records regarding your previous purchases or other records held at our office;
- when you visit our website (for more information on what information is collected, see “Cookies” and “Information Security” below); and
- from information in the public domain.
Any personal information provided to Impulse Home Improvements will be treated in accordance with the requirements of the Privacy Act. For more information regarding the Privacy Act, please refer to the Office of the Australian Information Commissioner’s website: www.oaic.gov.au.
Use of Information Collected
Any personal information Impulse Home Improvements collects through the course of normal business dealings will be used primarily for the purposes for which it was collected. Impulse Home Improvements does not sell, trade or share personal information to third parties. We may use your personal information:
- to verify your identity;
- to provide you with our goods or services;
- to charge or bill your for those goods or services (including debt collection);
- to perform statistical analysis of customer shopping habits or other similar activities (for internal marketing purposes only);
- to send you information about our promotions and products; and
- to obtain feedback on how to improve our products or customer service.
Impulse Home Improvements does not send unsolicited e-mails.
Disclosure of Information Collected
In some instances, it is necessary to disclose some of your personal information to third parties or contractors, such as providers of:
- delivery services;
- information technology services;
- data storage or processing services;
- billing and debt-recovery services;
- customer enquiries services;
- mailing service services; and
- market research or website usage analysis services.
However, Impulse Home Improvements will take reasonable steps to ensure our suppliers and contractors only use the information provided to them for relevant purposes, for example by requiring them to sign contracts containing appropriate privacy or confidentiality obligations.
In limited circumstances, Impulse Home Improvements may also disclose your personal information to:
- our related companies;
- our professional advisors, such as our lawyers, accountants, and auditors;
- to government agencies or bodies, if we are required or authorised to do so by law; and
- organisations who manage the transfer or sale of our assets or business.
We may disclose personal information to overseas recipients, including for example, related bodies corporate or our third-party service providers which are located overseas.
Where lawful and practicable, you have the option of remaining anonymous (or using a pseudonym) in your dealings with Impulse Home Improvements.
For example, we understand that when customers visit our website they may not wish to become a member. We respect that and have provided visitors with the option to not sign up as a member and to drop out at any time if they no longer wish to be a member of the site.
Access to personal information and keeping up-to-date
Impulse Home Improvements takes reasonable steps to keep your personal information accurate, complete and up-to-date. However, our ability to do this depends to a large extent on you informing us of any changes or updates to your details.
Impulse Home Improvements will provide you with access to your personal information and/or allow you to correct that information so that it is accurate, complete or up to date, except in limited circumstances specified under the Privacy Act. If we deny you access or refuse to correct your personal information, we will inform you of the reasons why.
We may charge you a fee for providing access to your personal information.
The Impulse Home Improvements website uses “system cookies”. A “system cookie” is a small amount of information stored on the user’s computer by our web site server.
The “system cookie” identifies the user’s browser. It does not identify the user personally and no personal information is stored within Impulse Home Improvements “system cookies”. “System cookies” can be disabled by the user going to the preferences or options menus in their browser.
Impulse Home Improvements takes reasonable security measures to minimize the risk of misuse, interference and loss, and unauthorised third party access, modification or disclosure of personal information.
Our website contains links to other sites, however no personal information is exchanged. These links are for information purposes only.
Impulse Home Improvements does not store or keep complete credit card numbers from transactions.
While every endeavour is made to ensure every transaction with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
The internal network also has levels of security to ensure information of a sensitive nature is only accessible by authorised staff members.
All hard copies of information of a sensitive nature are stored securely and are not accessible by unauthorised persons.
Impulse Home Improvements will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
Children and Young People
The Impulse Home Improvements’ websites are accessible to people of all ages. However, we are mindful that some customers who register as members may be under the age of 18. In the interests of their personal safety, we urge children to check with their parents before entering personal information on any website and ask parents to discuss these issues with their children.
Impulse Home Improvements will also ensure that appropriate disclosures are made at the time of collection of other information from minors, and will only collect this information as is reasonably necessary in the circumstances. Information collected will only be used for the purposes of which it was collected.
If you are not satisfied with the way we have handled your personal information we encourage you to contact us with details of your complaint by using our contact details below.
You are also entitled to lodge a complaint with the Federal Office of the Australian Information Commissioner. More information can be obtained from the Commissioner’s website at www.oaic.gov.au.
If you have any comments, suggestions or questions in relation to privacy, please contact us:
- by post at: Impulse Home Improvements. Attn: The Manager. 2 Chadsvale Court, Woodridge, QLD, 4144.
- by telephone on 13 33 40 or
- by email to firstname.lastname@example.org.